Your commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any agreement between Kettle's Yard and yourself.

It is your responsibility to check prior to completing your order that the information you have supplied to us with regard to your order and your ticket requirements is accurate.

Ticketing and Event Terms & Conditions

Prices
Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.
Prices displayed on-site and online are subject to change without notice.

Your ticket has no monetary value and is not for re-sale.

Concessions

Concessions are listed where applicable with ticket and event information. Please bring proof of membership for concession tickets where requested (e.g. Friends of Kettle’s Yard Membership, Art Fund, Museums Association, Open House card). Memberships must be valid at the date of visiting or date of event for discounted rates, otherwise full charges will apply.

Refunds and Exchanges

Once purchased, all tickets to visit the house or for events and workshops are non-refundable and non-exchangeable. If you are unable to come to your booked activity, we suggest you gift your tickets to friends or family.

House ticket amendments

If you create a DigiTickets account when purchasing tickets to visit the house at Kettle’s Yard (or login to an existing account), you have the option to amend the date or time of your visit, subject to availability, up to 24hrs before your visit time.

Amendments to tickets are subject to a £2.00 administration fee.

Tickets cannot be refunded. If you select to move tickets to a date or time with a more expensive price, you will need to pay the difference in addition to the administration fee.

Customer amendments are not available for house tickets when purchased through guest checkout without creating an account.

Cancellations

If you need to cancel tickets for visiting the house, or for any exhibitions, events or workshops, please email mail@kettlesyard.cam.ac.uk. Unfortunately, we cannot offer refunds for customer cancellations.

If an event is cancelled by us, we will contact ticket holders as soon as is possible. Where possible, we will offer an alternative date to move tickets to. If we are unable to offer an alternative date or an alternative date is not suitable, a full refund will be offered.

Visiting the house at Kettle’s Yard

Please arrive 10-15 minutes before the allotted time on your ticket. The time listed is the entry time to the house. We cannot guarantee entry to view the full house for late arrivals.

No bags, including handbags, are allowed in the house. Please leave bags at home where possible. We have limited space for storing visitor bags whilst visiting the house only, and we have no locker facilities on site.

Please note that the house is not fully wheelchair accessible. For access information please visit our website or call 01223 748100.

Visitors aged 12 and under must be accompanied by an adult.

No food or drink are allowed in the house and galleries.

Photography is encouraged but we ask that you do not use flash. Commercial photography and filming is not allowed unless advance permission is given.

Children who will be carried do not need a ticket. Please note that the house is not suitable for buggies.

 

Any aggressive or abusive behaviour directed towards our staff will not be tolerated. We consider abusive language (whether verbal or written) including threats, personal verbal abuse, derogatory remarks, rudeness, inflammatory statements, remarks of a racial or discriminatory nature and unsubstantiated allegations to be abusive behaviour. Kettle’s Yard reserves the right to remove anyone from the site who displays abusive behaviour.